Freight, Guarantee Returns


A freight cost will be added to the cost of your order.

Rural Delivery

We guarantee the goods will leave our premises in perfect condition and the utmost care will be taken to ensure they arrive at your destination in the same condition. Please contact us if you have concerns.

Orders will be despatched as soon as possible after you order is received and should arrive within 5 working days of placing the order. Please inform us if there is any particular urgency for delivery or if there are any particular instructions you want to give us.


Out Deco Ltd recognizes the importance of customer satisfaction. We want you to be happy with every purchase you make.

If you are not satisfied with the products you purchase for any reason, please contact us within 7 days and we will discuss options.

We will meet the requirements of the Consumer Guarantees Act.

We are not obliged to refund items unless they are defective or damaged.


Before returning any goods please contact us to see if the matter can be resolved. This may save you the cost of returning the goods.

If it is agreed that you return the goods, please:

  • enclose your proof of purchase - the receipt or packing slip.
  • ensure the goods are packaged appropriately so they are not damaged.

We would appreciate you putting in writing (letter or email) exactly what you found lacking. We strive to provide our customers with the best possible service and products, so if there is an area we need to improve we really need to know about it.